policies and procedures
welcome to
joyful commons!
To make sure every parent, kiddo, and cup of coffee stays happy here, we’ve put together our Intake Form and Policies & Procedures below. These are less about rules for the sake of rules, and more about keeping our space safe, comfortable, and full of good vibes for everyone.
If you have any questions before your first visit, just hit reply, or give us a ring at (412) 204-6174.
We’re here to help.
Intake Form
Policies & Procedures
1. Membership Terms
Membership grants access to the cowork + play space during normal operating hours (Mon–Fri, 9 AM–5 PM) apart from holiday closures.
Members must check in at each visit.
Membership is non-transferable.
Members’ key pad door codes are unique to them and should never be shared with anyone. This keeps our building secure and safe for our kiddos.
Monthly fees auto-renew unless canceled within 7 days before the renewal date.
Members agree to abide by all Joyful Commons rules and updates.
2. Supervised Play Policy
Parents must remain onsite at all times.
Staff will provide general supervision, but Joyful Commons does not assume responsibility for toileting, feeding, or administering medication.
If a child requires assistance beyond general supervision, the parent will be notified immediately.
Children are allowed to bring their own toys from home, but Joyful Commons is not responsible for lost, misplaced, or stolen items.
Children will only be permitted to leave with their respective parent who they arrived with upon each visit, unless an emergency occurs. Please ensure your emergency contacts are always up to date on our Intake Form.
3. Safety & Behavior Expectations
Aggressive behavior (biting, hitting, etc.) is not tolerated.
Joyful Commons reserves the right to ask a family to leave if safety policies are not followed.
Children who are sick (fever, vomiting, diarrhea, contagious illness) must remain home for the safety of others.
4. Food & Bottle Policy
All food and drink stored in the fridge must be labeled clearly with the child’s or parent’s name and date. Fridge will be cleaned and cleared every Friday at 5PM of any unused or unclaimed food or drink. Leaving food and drink in the fridge over the weekend is not permitted.
Please avoid bringing peanut or tree nut products to protect children with allergies, but we cannot guarantee our facility is fully free of any cross contamination or the possibility of families bringing in nut products without our knowledge.
We are not responsible for food spoilage or lost items.
We ask that snacks & drink are left out of the play area to help keep our facility clean, with the exception of water. All other snacks and drinks are to be consumed at co-working tables.
Please clean up any spoilage in the kitchen area after use.
Please place all dirty dishes in the dish washer after use. Do not leave dishes in the sink.
Any labeled food in the fridge from our vendor partners are for an additional purchase. Please purchase using the iPad on our counter. Water, hot coffee, and goodies in our basket on the kitchen counter are included with every day pass & membership.
5. Technology & Workspace Use
Workspaces are to be shared respectfully.
Video calls should only be taken within the designed phone booth due to the privacy of others and their children.
Phone calls should be taken within the designated phone booth. However, if co-working is slow and you are the only or one of the only members in the space, phone calls will be permitted with the understanding that play noise may be in the background.
The phone booth is an additional perk for members. Please reference your membership type for how much time is permitted to reserve within your membership. Day passes are welcome to purchase time in the phone booth for an additional fee.
Please clean up your workspace before leaving.
6. Evening Hours
Unlimited members may access Joyful Commons after 5 PM for solo time, client meetings, or catching up with a friend.
During these hours the play space is unsupervised. Parents or guardians are fully responsible for any children they bring.
Please leave Joyful Commons how you found it. Tidy both your work/play areas + kitchen if used before leaving so the space is fresh for everyone the next day.